Human support

How can we help?

Email support@vendorstatus.dev for installation, vendor-feed, Pro activation or billing help. Support is handled by email and does not include a guaranteed response-time SLA.

Include these details

• Vendor Status Dashboard version from chrome://extensions.
• Chrome version and operating system.
• The affected vendor, screen and exact steps that led to the problem.
• A screenshot with private information removed, when useful.

Never email a complete license key, Slack webhook, payment card number, password or exported configuration. For billing, include only the order email and Polar order ID.

Before contacting support

1. Open the extension’s Data tab and confirm the displayed version and license state.
2. Use Refresh now once, then review the vendor’s fetch detail if it remains unreachable.
3. Confirm Chrome has access to the exact vendor status origin you enabled.
4. For a license issue, use the Polar customer portal to confirm the subscription is active.

Privacy and billing

Read the Privacy Policy for local data and network behavior. Read Terms & Billing for renewals, cancellation, browser activation and refund requests.

Email support